Privacy Policy
Alyson & James operates this website and online store, including all related content, features, products, and services (collectively referred to as the “Services”). We are committed to providing a secure, reliable, and seamless shopping experience for our customers. Our store is powered by Shopify, which allows us to operate and manage our online business efficiently.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, or interact with us in any way.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information depending on how you use our Services. This includes details such as your name, billing and shipping address, phone number, and email address when you place an order or contact us. Payment-related information, including your chosen payment method and transaction details, is also processed securely through our payment providers.
In addition, we may collect account-related information such as login credentials, saved preferences, and settings. Information about your orders, including products you view, purchase, return, or add to your cart, may also be collected. If you contact us, we may store your messages or inquiries.
We also automatically collect certain technical data, such as your IP address, browser type, device type, and connection details. Furthermore, we gather information about how you interact with our website, including browsing behavior and usage patterns.
2. How We Collect Your Information
We collect your personal information in several ways. Some information is provided directly by you when you place an order, create an account, or contact us. Other data is collected automatically through cookies and similar technologies when you browse our website.
In certain cases, we may also receive information from service providers that help us operate our business or from third-party partners connected to your interaction with our store.
3. How We Use Your Information
Your personal information is used to process and deliver your orders, manage payments, and ensure transactions are completed securely. We also use your information to provide customer support and respond to any inquiries you may have.
Additionally, we analyze this data to improve our website, products, and overall customer experience. Your information may also be used to personalize your shopping experience and to send updates, promotions, or marketing communications, which you can opt out of at any time.
We may also use your data to detect fraud, prevent misuse, and protect the integrity of our business.
4. Sharing Your Information
We may share your personal information when necessary to operate our business effectively. This includes sharing data with Shopify to power and maintain our store, as well as with payment providers to securely process transactions.
Your information may also be shared with shipping and logistics partners to deliver your orders, and with service providers that support functions such as hosting, analytics, and customer support. In some cases, we may work with marketing partners to display relevant advertisements and promotions.
We may also disclose information when required by law, to protect our rights, or in the event of a business transition such as a merger or acquisition.
5. Shopify Services
Our store is hosted on Shopify, which means your data may be processed by Shopify to support the functionality, performance, and security of the platform.
Shopify may also process certain information independently as part of its services. For more details, we recommend reviewing Shopify’s own privacy policy.
6. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.
8. Data Security & Retention
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can be guaranteed to be completely secure.
We retain your personal data only for as long as necessary to fulfill orders, provide our Services, comply with legal obligations, and resolve disputes.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access your data, request corrections, request deletion, receive a copy of your data, or opt out of marketing communications.
You can exercise these rights by contacting us using the details provided below.
10. International Data Transfers
Your information may be processed in countries outside of your own. Where required, we implement appropriate safeguards to ensure your data remains protected during international transfers.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The most recent version will always be available on this page.
Contact Information
Store Name: Alyson & James
Company Name: Baljo Limited
Company Registration number:
79462574
Registered Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address:
16501, Erie,
Pennsylvania,
United States
Phone Number: +1 8142102303
Email Address: info@alysonandjames.com
Customer Support Available Hours
Operating Hours (Monday to Friday):
09:00 AM to 06:00 PM
(Eastern Time, ET)
Operating Hours (Saturday to Sunday):
11:00 AM – 04:00 PM
(Eastern Time, ET)
We aim to respond to all inquiries within 24 hours.